Raise.Band is a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation. Our office is located in Kyiv.
We are currently looking for a Customer support representative with strong knowledge of English for a completely remote job.
- Provide a high level of customer service via live chat, email and phone
- Consult clients about services, features, payment options etc.
- Timely process clients’ requests
- Ensure customers’ satisfaction
- Follow communication procedures, guidelines and policies.
- Morning shift: 7:00—15:00
- Day shift: 15:00—23:00
- Night shift: 23:00—7:00
- At least one night shift per week is obligatory.
Our ideal candidate:
- Attentive, stress-resistant, compassionate and caring
- Has a high level of accountability
- Has excellent verbal and written communication skills in English (C1,C2)
- Is a logical & creative thinking person
- Has basic computer skills
- Flexible schedule
- Mentoring and opportunities to grow
- Health insurance
- 34 calendar days of vacation and additional 5 days of leave, without a medical certificate
- Opportunity to communicate with English native speakers
- Competitive salary, which grows as you grow in Raise.Band
- Bonuses, the amount of which depends on the individual KPI
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