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Customer support representative (ІТ компанія)

Raise.Band is a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation. Our office is located in Kyiv.


We are currently looking for a Customer support representative with strong knowledge of English for a completely remote job.

Responsibilities:
  • Provide a high level of customer service via live chat, email and phone
  • Consult clients about services, features, payment options etc.
  • Timely process clients’ requests
  • Ensure customers’ satisfaction
  • Follow communication procedures, guidelines and policies.

Working schedule:
  • Morning shift: 7:00—15:00
  • Day shift: 15:00—23:00
  • Night shift: 23:00—7:00
  • At least one night shift per week is obligatory.

Our ideal candidate:
  • Attentive, stress-resistant, compassionate and caring
  • Has a high level of accountability
  • Has excellent verbal and written communication skills in English (C1,C2)
  • Is a logical & creative thinking person
  • Has basic computer skills

We offer:
  • Flexible schedule
  • Mentoring and opportunities to grow
  • Health insurance
  • 34 calendar days of vacation and additional 5 days of leave, without a medical certificate
  • Opportunity to communicate with English native speakers
  • Competitive salary, which grows as you grow in Raise.Band
  • Bonuses, the amount of which depends on the individual KPI

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